If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).

You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address: Sefamerve, Hürriyet mh. devlet yol üstü cd. No: 225 Çavuşköy Çiftliği Altınova / Yalova (you are responsible for the shipping cost). It is obligatory to write 'Return Product' on your package and also tell this information to the cargo personnel in charge; otherwise, we cannot be held responsible for any tax or extra charge.

After sending the product back, you have to keep the code that you are given by the cargo firm. If necessary, we can claim it from you.

As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.

You can track your packages and contact the cargo firm for details with the tracking code that are sent to your e-mail address when the packages are dispatched by our European Distribution Center.