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Help
About Sefamerve
Orders
Membership Procedures
Refund and Order Cancellation
Shipping and Delivery
Payment
Suggestions, Complaints and Requests
More Help
Where are the Sefamerve stores?

We don't have shops in Turkey or any other country in the world. You can see all our products on our website and order safely while using your credit card, PayPal, Bank transfert or paying at the door (option possible if you are living in Turkey only).

Is it safe to shop on your website?

Our website uses 128 bit SSL certificate that provides safety for your information. You can be 100% sure that any card information used while shopping is not recorded and shared with any third parties.

Do you wholesale?

Wholesale is not possible but you can order as a normal customer from our website: Sefamerve.com. We don't have shops, representatives or branches. All our products are exclusively available on our website.

Policy of Cookies

 We use cookies on some of our pages in order to analyze the web page,personalizing our services, analyze our content and advertisements, and help us improve our security.
 
 
A few important things you should know about cookies are:
 
*We use cookies to identify you and to keep your session open.
 
*Most cookies are 'session cookies' , they are automatically deleted from your hard drive when you close the session.
 
*We offer some features only if cookies are used.

How can I order a product?

Please, add the products that you want to buy to your basket by clicking on "Add to card" button. After choosing the products, click on the "buy" button.

If you do not log in, you will see the register page. If you have a Facebook account, you can easily log in by clicking the "connect via Facebook'' button. if you have already registered with your e-mail , you can log in by clicking "login" button and entering your e-mail and password that you have already defined while you are registering.

If you haven't registered before and you do not have a Facebook account, you can easily register by clicking "Register Now'' button with your e-mail address.  Next, you have to fill your address information and after that you have to select a payment option.

Please follow these processes step by step until you see the "order completed " text.

If you would like to place your domestic orders, you can call our customer service on 0850 221 30 40.
 

How can I order with a phone?

Please take notes of the name, code and size of the product you want to order. Next you can call us from this number 0850 221 30 40 between 09:00-03:00 on weekdays and Saturdays and you can easily order any product you want. 

You are charged with a similar call fee as the one when calling a land line or a local line.

Can I order with a mobile phone or a tablet PC?

Sefamerve also has mobile applications for smart phones. You can dowload these applications from this link ; http://www.sefamerve.com/mobil/ and install them on your smart phones or tablets. (We have two applications: one for Android and one for Iphones or IPads). After installing these applicaions, you can register and order any product you want.

How can I change my address information?

Changes in already registered accounts can only be made through the help of  our call center. If you haven't ordered any product on the payment page , by clicking the "Change The Shipping Address" button, you can enter your address and complete your shopping. If you want to change your address informaton after you have completed your shopping, you can cancel your orders from the 'My Orders' section and you can re-order with your correct address information. You can also change your address information by calling our call center.

There are more products in my basket than I have chosen. What should I do?

When you are on the 'My Cart' section, there is a 'Quantity' part and by clicking on it you can increase or decrese the quantity of the product you want to purchase. If you want to remove completely from your cart, there is an 'X' sign on the rightmost of the product you have chosen and by clicking on it, you can remove the product from your cart. 

Is the product I like available in your stock?

You can see all the products in our stock. Other than that, we do not have any stock. 

The size I want is not available now. How can I know when it will be available?

We cannot promise that a product will be available all the time but we update our stocks on a regular basis. You can follow stock updates both on our Facebook page and on our website. In addition, if you register on our website, you will be informed about our products via e-mail. 

I live outside Turkey. Are the body sizes of TR the same here?

All of our products are designed according to EU body. You can get more information by clicking on this link ; http://www.sefamerve.com/image/Womenswear_size_guide.html

What size should I get?

You should order the size you usually wear. If it does not fit you, you can return or change the product by sending it back with its bill. 

You can see our body size chart from here

Can I make one package by combining my orders?

If your orders are not yet wrapped, by entering the same address information and choosing the same payment option, you form one single package and by this way, you won't pay extra shipping fee.

How can I be a member?

When you are completing your order, you are asked to log in. If you are not yet a member, you can easily be a member by clicking on the "Connect with Facebook" and "Register" buttons on the main page.

Do I have to be a member?

Being a member is necessary both for you and us to be able to track your orders. You are not charged with anything for being a member.

Is memmership free?

Membership to Sefamerve.com is completely free.

I do not use an e-mail account. How can I create one?

If you do not have an e-mail account, you can create a yandex e-mail account by clicking on this link:  http://passport.yandex.com.tr/registration/ and order any product on our website safely.

How can I cancel my order?

If you order is not yet sent by cargo, you can cancel your order from ''Order tracking'' section . If your order has already been sent to you but you want to cancel it,  you can send it back to us within 14 days after you have received the product.

I live in Turkey, How can I return a product that I have already purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours). Campaign products can only be refunded
 
The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).
 
You must create a return form for your order that you wish to return by logging into your Sefamerve account (www.sefamerve.com) and clicking on the 'I would like to review my order' button on the order tracking.You can create a return request form by clicking HOW TO REFUND in the ORDER STATUS section.
You can send your return package to us free of charge when you add the TRACKING CODE which transmitted to you at the end of the return registration among your package . Your return will not be accepted if you do not create a refund from the our site.You need to send us your refund within 7 days of receiving the code.
After you have created the HOW TO REFUND form for your return packages which you want to return us within PTT Courier deliveries, you can send us a return by code of 401943616.
You have to send us the form on the inside of the package that says ATTENTION. Return Address: Hersek Mh. Ahmet Paşa Cd. Konfeksiyoncular Sitesi. No:14 Altınova/Yalova
After sending the product back, you have to keep the code that you are given by the cargo firm. If necessary, we can claim it from you.
 
As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. If you have demanded an exhange and if we have the product in our stocks, the process continues; however, if we don't have the product in our stocks, you'll get a refund.
 
Product-exchange can only be applicable for orders inside Turkey and you can claim another product with the same price.
 
You get the refund to the credit card or bank card with which you have completed your payment. If you have used the 'cash on delivery' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Return Form'. 

I live outside Turkey. How can I return a product that I have already purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).

You must create a return form for your order that you wish to return by logging into your Sefamerve account (www.sefamerve.com) and clicking on the 'I would like to review my order' button on the order tracking.You can create a return request form by clicking HOW TO REFUND in the ORDER STATUS section.

You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address.

After sending the product back, you have to keep the code that given by the cargo firm.

As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.

 

If you live in Europe;

Overseas Return Address:
Name of Receiver : AFS All Freight Service GmbH 
Street name : Kriegerstr.16
Post code /zıp code: 51147
Name of City: Cologne Allemagn

USA Return Address
 
17518 147TH AVENUE
CITY: JAMAICA
STATE:NEW YORK
ZIP CODE:11434
 
Morocco Return Address
KJKpartners
59 Rue Dir Yassine
Etage 1 Appt 3
Res AL khansa
Casablanca

 

How can I learn my IBAN number?

IBAN is 26 digit number starting with TR and it defines your bank account. You can learn this number from your account book, ATMs and call center of your bank.

Within how many days should I return a product that I have purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. (For evening dresses, this period is limited to 24 hours.)

The product I have purchased is defective. What should I do?

We are applying comprehensive quality control tests on our products. Since we don't have the chance to control each product, you may face with a problem stemming from the supplier. In this case, you can send the product within the allotted time limits for returns and after necessary controls, you can get a refund or you can exchange your product with another one within stock limits. For more information about the return processes, please see "How can I return a product?" section.

I don't have a bank account and I have used 'paying at the door' option.(I live in Turkey ) How can I get the refund?

You can apply to a bank to open a bank account. We can send the refund only to your bank account.

Which address should I return my product?

You can return a "problem" product to: "Hersek Mahallesi Ahmet Paşa Caddesi Konfeksiyoncular Sitesi No:14 Altınova/Yalova" 

If you live in Turkey , you can send it easily with Aras Kargo or Surat Kargo.

If you live outside Turkey, when returning your package, please write  "İade/Return" on your package to avoid any potential problem or tell this information to the cargo personnel in charge.

If you live in Europe;

Overseas Return Address:
Name of Receiver :AFS All Freight Service GmbH 
Street name : Kriegerstr.16
Post code /zıp code: 51147 
Name of City:Cologne / Deutschland

How can I get the refund?

You get the refund to the credit card or bank card with which you completed your payment. If you used the 'paying at the door' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Refund Form'. After your request is confirmed, you'll get the refund within 3-5 days and also you'll receive both an e-mail and an SMS about the process.

I can not see the money you have refunded to my credit card account. What should I do?

This situation is about your bank. Your bank may not show it in your account actions or your transaction history very soon. You may see them from these places in the next month. If it still is not visible than the owner of the card may call their bank and solve the problem with "chargeback".

How much is the shipping cost?

The shipping is free for Turkey. However,  if you order  with '' cash on delivery '' option,  only  4.90 tl  is charged for  that payment option . Besides  ''cash on delivery '' payment option is avaliable for Jordan, Bahrain, Saudi Arabia, Oman, Qatar and United Arab Emirates.
 
Our international shipping charges start at € 5.90. The  shipping fee is added to each five (5) products. After you have added the products you want to buy to your cart, you can calculate your shipping fee by selecting your country and clicking ''Calculate Shipping'' .
 
''Free shipping campaign can be made sometimes in the following countries. Those countries where the shipping free campaign is valid, shipping is sent free of charge during the free shipping period. The orders placed during these periods do not charge for shipping.''

Albania14.09 EUR
Algeria14.99 USD
Argentina14.99 USD
Australia29.99 USD
AustriaFree shipping over 47.34 €
Azerbaijan14.99 USD
BahrainFree shipping over 8.37 BHD
BelgiumFree shipping over 47.34 €
Bosnia and Herzegowina14.09 EUR
BulgariaFree shipping over 47.34 €
Canada14.99 USD
CroatiaFree shipping over 47.34 €
Czech RepublicFree shipping over 47.34 €
DenmarkFree shipping over 47.34 €
EstoniaFree shipping over 47.34 €
FinlandFree shipping over 47.34 €
FranceFree shipping over 47.34 €
Gabon39.99 USD
GermanyFree shipping over 47.34 €
GreeceFree shipping over 47.34 €
Guernsey14.99 USD
HungaryFree shipping over 47.34 €
India14.99 USD
Indonesia85.56 MYR
IrelandFree shipping over 47.34 €
ItalyFree shipping over 47.34 €
Japan29.99 USD
JordanFree shipping over 15.80 JOD
Kazakhstan14.99 USD
Kosova14.99 USD
KuwaitFree shipping over 6.81 KWD
Kyrgyzstan14.99 USD
KıbrısFree shipping over 47.34 €
LithuaniaFree shipping over 47.34 €
LuxembourgFree shipping over 47.34 €
Malaysia85.56 MYR
MaltaFree shipping over 47.34 €
Mauritania39.99 USD
NetherlandsFree shipping over 47.34 €
New Zealand39.99 USD
NorwayFree shipping over 47.34 €
OmanFree shipping over 8.60 OMR
Pakistan14.99 USD
Philippines14.99 USD
PolandFree shipping over 47.34 €
PortugalFree shipping over 47.34 €
QatarFree shipping over 81.24 QAR
RomaniaFree shipping over 47.34 €
Saudi ArabiaFree shipping over 83.35 SAR
Singapore14.99 USD
SlovakiaFree shipping over 47.34 €
SloveniaFree shipping over 47.34 €
SpainFree shipping over 47.34 €
SwedenFree shipping over 47.34 €
SwitzerlandFree shipping over 47.34 €
Tajikistan14.99 USD
Thailand14.99 USD
TunisiaFree shipping over $21.20
Turkmenistan14.99 USD
Türkiye
0.00 TRY
Free Shipping
Ukraine14.09 EUR
United Arab EmiratesFree shipping over 81.84 AED
United KingdomFree shipping over £42.46
United StatesFree shipping over $35.45
Uzbekistan14.99 USD
YemenFree shipping over $21.20

When will my orders be delivered?

The length of lead time (the time between your order and delivery) depends on the address you want your orders to be delivered to. For central districts, deliveries are completed within 3 days (on average) and for small towns and villages, deliveries are completed within a week by PTT Kargo.

95% of the time, Sefamerve ships your orders by cargo within 24 hours. In Turkey, orders from cities and districts that are 800 km far from İstanbul are delivered between 24-48 hours and orders made from places that are more than 800 km far from İstanbul are delivered between 48-72 hours. 

Orders from countries other than Turkey are delivered  within 4-10 days on average.

Also, you can track your packages from the section, My Orders, located on the upper right-hand corner on our website.

 

How can I track my orders?

You can track your orders by clicking this link ; http://www.sefamerve.com/account/orders/ and by clicking this section ; 

After you complete your orders, you'll get either an e-mail or an SMS including a PT code. With this code, you can also track your packages by clicking this link ; http://sefamerve.com/kargo/

 

 

How can I track my orders from the countries other than Turkey?

After your orders are approved, a mail including an order tracking number will be delivered to you. By using this number, you can track your package.

Which countries do you deliver packages?

We send packages to 65 countries, notably Turkey.

If you live in a country that is not on the list, please contact us.


Albania
Algeria
Argentina
Australia
Austria
Azerbaijan
Bahrain
Belgium
Bosnia and Herzegowina
Bulgaria
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Gabon
Germany
Greece
Guernsey
Hungary
India
Indonesia
Ireland
Italy
Japan
Jordan
Kazakhstan
Kosova
Kuwait
Kyrgyzstan
Kıbrıs
Lithuania
Luxembourg
Malaysia
Malta
Mauritania
Netherlands
New Zealand
Norway
Oman
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Tajikistan
Thailand
Tunisia
Turkmenistan
Türkiye
Ukraine
United Arab Emirates
United Kingdom
United States
Uzbekistan
Yemen

Do you deliver packages on the weekends and official public holidays?

Packages can rarely be delivered on Saturdays. There is no delivery on Sundays and official public holidays.

When I was not at home, my order was reached to my address, what should I do now?

Shipping company delivers your package to the adress you defined.If you are not at that address, shipping company leaves a text card telling you that you can get your package from their nearest branch. If you do not get your package within 3 days in that branch, the package goes back. You can track your package from order tracking page.

My Credit/Bank Card is closed for online shopping, how can I open it?

You must be approved by the end of the year in order to continue shopping on the internet with the cards required by law. If you do not give this approval, you will not be able to shop online. For your card to keep open to internet shopping;

  • You may send an SMS to 3340 and write ONAY (space) the last 6 digits of your card.

    444 03 33 is the number you may call for Garanti Bank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 4402 and write ONAY (space) the last 6 digits of your card.

    0850 724 07 24 is the number you may call for Türkiye İş Bankası Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send and SMS to 4944 and write AÇIK (space) your bank Customer number.

    444 0 444 is the number for YapıKredi Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 8885 and write INTERNET.

    444 25 25 is the number for Akbank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 2273 and write INTERNET (space) the last 4 digits of your card.

    0850 222 09 00 is the number for QNB Finansbank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may write an SMS to 6635 and write HEPSI.

    0850 222 07 24 is the number for VakıfBank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 3404 and write ONAY.

    0850 222 04 00 is the number for HALKBANK Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 2941 and write AÇIK (space) the last 4 digits of your card.

    0850 200 06 66 is the number for TEB Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 2205 and write ONAY (space) the last 4 digits of your card.

    0850 222 0 600 is the number for ING Bank Customer Services.

  • You may send an SMS to 3280 and write SANAL (space) the last 4 digits of your card.

    444 0 800 is the number for DenizBank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

 

 

I live outside Turkey. Do you have the 'paying at the door' option?

'Paying at the door' option is available only in Turkey. For purchases from other countries, you can pay via credit card, Paypal or bank transfer; in adition, we have other payment alternatives for our customers from specific countries. Also, below payment options will be presented to you according to the country you want your orders to be delivered to. 

Germany : Sofort, Giropay
Netherlands : iDeal
Belgium : MisterCash, Sofort
Austria : Sofort

How can I use my bonus points?

You earn bonus points from your purchases and you can use them for your future shoppings. You can see your points from the My Account section. When you order a product, your points will automatically be deducted from the total amount that you are supposed to pay. Defined points are for single use. If you return a product, your points will be cancelled and the amount you have paid is refunded to you.

What are the installment options?

For Card Finans, Bonus and Maximum credit cards, we have interest-free monthy installment option over a period of 3 months for each purchase that costs 100 TL or above.

I'm connecting to sefamerve.com in Turkey, but present currency is not TL.

If you had mistakenly changed the currency earlier, on top of the main page, there is a flag symbol at the right side of the 'sefamerve' logo. Please, click on it and choose TL. If you cannot see the TL symbol, it might be because of the VPN program that you have in your computer. While completing your order, add your current address in Turkey and the currency will automatically become TL.

How can I deliver my suggestions or my requests regarding the site?

You may send your suggestions or requests from http://www.sefamerve.com/iletisim/  or you may send an e-mail to '' iletisim@sefamerve.com '' 

I want to apply for a position. What should I do?

There is no available position in our company at the moment. However, you may send your CV including your own photo to bilgi@sefamerve.com. In case of any future availability, we will contact you.

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Telefoon :+90 850 221 30 40   |  


Headquarters:

EST Marjinal Medikal Tanıtım Sanayi Ticaret A.Ş.

Cevizli Mahallesi Akasya Sokak No:67 Maltepe / İstanbul
Kep: estmarjinal@hs01.kep.tr
Mersis No: 0 3800 5650 7000001
Istanbul Chamber of Commerce No: 346838
İstanbul Ticaret Odası’nın üyeleri için geçerli olan davranış kurallarına www.ito.org.tr adresinden ulaşılabilir.

Europe Office:


Dukdalfweg 26 1041 BE Amsterdam, NETHERLANDS