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Help
About Sefamerve
Orders
Membership Procedures
Refund and Order Cancellation
Shipping and Delivery
Payment
Suggestions, Complaints and Requests
More Help
Where are the Sefamerve stores?

We don't have shops in Turkey or any other country in the world. You can see all our products on our website and order safely while using your credit card, PayPal, Bank transfert or paying at the door (option possible if you are living in Turkey only).

Is it safe to shop on your website?

Our website uses 128 bit SSL certificate that provides safety for your information. You can be 100% sure that any card information used while shopping is not recorded and shared with any third parties.

Do you wholesale?

Wholesales are not possible but you can order as a normal customer from our web site: Sefamerve.com. We don't have shops, representatives or branchs. All our products are exclusivly available on our website. 

Do you have a Sefamerve product catalog?

As a catalog, we are sending a monthly magazine Sefamerve Sa'y Dergi for every order (for free).

Policy of Cookies

 We use cookies on some of our pages in order to analyze the web page,personalizing our services, analyze our content and advertisements, and help us improve our security.
 
 
A few important things you should know about cookies are:
 
*We use cookies to identify you and to keep your session open.
 
*Most cookies are 'session cookies' , they are automatically deleted from your hard drive when you close the session.
 
*We offer some features only if cookies are used.

How can I order a product?

Please, add the products that you want to buy to your basket by clicking on "Add to card" button. After choosing the products, click on the "buy" button.

If you do not log in, you will see the register page. If you have a Facebook account, you can easily log in by clicking the "connect via Facebook'' button. if you have already registered with your e-mail , you can log in by clicking "login" button and entering your e-mail and password that you have already defined while you are registering.

If you haven't registered before and you do not have a Facebook account, you can easily register by clicking "Register Now'' button with your e-mail address.  Next, you have to fill your address information and after that you have to select a payment option.

Please follow these processes step by step until you see the "order completed " text.

How can I order with a phone?

Please take notes of the name, code and size of the product you want to order. Next you can call us from this number 0850 221 30 40 between 10:00-19:00 on weekdays and Saturdays and you can easily order any product you want. 

You are charged with a similar call fee as the one when calling a land line or a local line.

Can I order with a mobile phone or a tablet PC?

Sefamerve also has mobile applications for smart phones. You can dowload these applications from this link ; http://www.sefamerve.com/mobil/ and install them on your smart phones or tablets. (We have two applications: one for Android and one for Iphones or IPads). After installing these applicaions, you can register and order any product you want.

How can I change my address information?

Changes in already registered accounts can only be made through the help of  our call center. If you haven't ordered any product on the payment page , by clicking the "Change The Shipping Address" button, you can enter your address and complete your shopping. If you want to change your address informaton after you have completed your shopping, you can cancel your orders from the 'My Orders' section and you can re-order with your correct address information. You can also change your address information by calling our call center.

There are more products in my basket than I have chosen. What should I do?

When you are on the 'My Cart' section, there is a 'Quantity' part and by clicking on it you can increase or decrese the quantity of the product you want to purchase. If you want to remove completely from your cart, there is an 'X' sign on the rightmost of the product you have chosen and by clicking on it, you can remove the product from your cart. 

Is the product I like available in your stock?

You can see all the products in our stock. Other than that, we do not have any stock. 

The size I want is not available now. How can I know when it will be available?

We cannot promise that a product will be available all the time but we update our stocks on a regular basis. You can follow stock updates both on our Facebook page and on our website. In addition, if you register on our website, you will be informed about our products via e-mail. 

I live outside Turkey. Are the body sizes of TR the same here?

All of our products are designed according to EU body. You can get more information by clicking on this link ; http://www.sefamerve.com/image/Womenswear_size_guide.html

What size should I get?

You should order the size you usually wear. If it does not fit you, you can return or change the product by sending it back with its bill. 

You can see our body size chart from here

Can I make one package by combining my orders?

If your orders are not yet wrapped, by entering the same address information and choosing the same payment option, you form one single package and by this way, you won't pay extra shipping fee.

How can I be a member?

When you are completing your order, you are asked to log in. If you are not yet a member, you can easily be a member by clicking on the "Connect with Facebook" and "Register" buttons on the main page.

Do I have to be a member?

Being a member is necessary both for you and us to be able to track your orders. You are not charged with anything for being a member.

Is memmership free?

Membership to Sefamerve.com is completely free.

I do not use an e-mail account. How can I create one?

If you do not have an e-mail account, you can create a yandex e-mail account by clicking on this link:  http://passport.yandex.com.tr/registration/ and order any product on our website safely.

How can I cancel my order?

If you order is not yet sent by cargo, you can cancel your order from ''Order tracking'' section . If your order has already been sent to you but you want to cancel it,  you can send it back to us within 14 days after you have received the product.

I live in Turkey, How can I return a product that I have already purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).
 
The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).
 
You must create a return form for your order that you wish to return by logging into your Sefamerve account (www.sefamerve.com) and clicking on the 'I would like to review my order' button on the order tracking.You can create a return request form by clicking HOW TO REFUND in the ORDER STATUS section.
You can send your return package to us free of charge when you add the TRACKING CODE which transmitted to you at the end of the return registration among your package . Your return will not be accepted if you do not create a refund from the our site.You need to send us your refund within 7 days of receiving the code.
After you have created the HOW TO REFUND form for your return packages which you want to return us within PTT Courier deliveries, you can send us a return by code of 401943616.
You have to send us the form on the inside of the package that says ATTENTION.
After sending the product back, you have to keep the code that you are given by the cargo firm. If necessary, we can claim it from you.
 
As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. If you have demanded an exhange and if we have the product in our stocks, the process continues; however, if we don't have the product in our stocks, you'll get a refund.
 
Product-exchange can only be applicable for orders inside Turkey and you can claim another product with the same price.
 
You get the refund to the credit card or bank card with which you have completed your payment. If you have used the 'cash on delivery' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Return Form'. 

I live outside Turkey. How can I return a product that I have already purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).

You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address.

After sending the product back, you have to keep the code that you are given by the cargo firm. You need to send the tracking number to us so that we can track the package and receive it.

As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.


If you live in Europe;

Overseas Return Address:
Name of Receiver :Best Home GmbH
Street name :Viehofer str. 58
Post code /zıp code: 45127
Name of City:Essen/Germany

How can I learn my IBAN number?

IBAN is 26 digit number starting with TR and it defines your bank account. You can learn this number from your account book, ATMs and call center of your bank.

Within how many days should I return a product that I have purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. (For evening dresses, this period is limited to 24 hours.)

The product I have purchased is defective. What should I do?

We are applying comprehensive quality control tests on our products. Since we don't have the chance to control each product, you may face with a problem stemming from the supplier. In this case, you can send the product within the allotted time limits for returns and after necessary controls, you can get a refund or you can exchange your product with another one within stock limits. For more information about the return processes, please see "How can I return a product?" section.

I don't have a bank account and I have used 'paying at the door' option.(I live in Turkey ) How can I get the refund?

You can apply to a bank to open a bank account. We can send the refund only to your bank account.

How can I get the refund?

You get the refund to the credit card or bank card with which you completed your payment. If you used the 'paying at the door' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Refund Form'. After your request is confirmed, you'll get the refund within 3-5 days and also you'll receive both an e-mail and an SMS about the process.

Which address should I return my product?

You can return a "problem" product to: "Sefamerve Çavuş Çiftliği Köyü Devlet Yolu Üstü Köy Sokak. No:225 Altınova / YALOVA" 

If you live in Turkey , you can send it easily with Aras Kargo or Surat Kargo.

If you live outside Turkey, when returning your package, please write  "İade/Return" on your package to avoid any potential problem or tell this information to the cargo personnel in charge.

If you live in Europe;

Overseas Return Address:
Name of Receiver :Medipax / Best Home GmbH
Street name :viehofer str. 58
Post code /zıp code: 45127
Name of City:Essen/Germany
 

I can not see the money you have refunded to my credit card account. What should I do?

This problem is related to your bank. Your bank may not reflect that amount to your current balance. You may see the refunded money in your next month's credit card transactions or in your online banking account. If you still cannot see it, you can contact with your bank's call center and demand information about the related problem.

How much is the shipping cost?

Our shipping cost in Turkey is  4.90 TL. However, if you order with 'paying at the door' option, you are charged with extra 3.90 TL. For orders that cost 100 TL or more, you are not charged with any shipping cost. 

For other countries, minimum shipping cost is 6.90 € but it can change according to the weight of your package and the country you want your orders to be delivered to. After completing your shopping, by choosing your country and clicking on 'Kargo Hesapla' button, you can learn the shipping cost for your order. 


Albania12.92 EUR
Algeria31.82 USD
Argentina14.09 USD
Australia31.82 USD
Austria0.00 EUR
Azerbaijan14.09 USD
Bahrain6.00 BHD
Belgium0.00 EUR
Bosnia and Herzegowina9.90 EUR
Bulgaria0.00 EUR
Canada14.09 USD
Croatia0.00 USD
Czech Republic0.00 EUR
Denmark0.00 EUR
Estonia0.00 USD
Finland0.00 EUR
France0.00 EUR
Gabon40.68 USD
Germany0.00 EUR
Greece0.00 EUR
Guernsey14.09 USD
Hungary0.00 EUR
India14.09 USD
Indonesia51.20 MYR
Iraq40.68 USD
Ireland0.00 EUR
Israel14.09 USD
Italy0.00 EUR
Japan31.82 USD
Jordan11.31 JOD
Kazakhstan14.09 USD
Kosova14.09 USD
Kyrgyzstan14.09 USD
Kıbrıs0.00 EUR
Lithuania0.00 USD
Luxembourg0.00 EUR
Malaysia39.22 MYR
Malta0.00 EUR
Mauritania40.68 USD
Morocco0.00 MAD
Netherlands0.00 EUR
New Zealand40.68 USD
Norway9.90 EUR
Oman6.13 OMR
Pakistan14.09 USD
Philippines14.09 USD
Poland0.00 USD
Portugal0.00 EUR
Qatar58.06 QAR
Romania0.00 USD
Saudi Arabia59.92 SAR
Singapore10.80 USD
Slovakia0.00 EUR
Slovenia0.00 EUR
Spain0.00 EUR
Sweden0.00 EUR
Switzerland0.00 EUR
Syria14.09 USD
Tajikistan14.09 USD
Thailand14.09 USD
Tunisia14.09 USD
Turkmenistan14.09 USD
Türkiye0.00 TRY
Ukraine12.92 EUR
United Arab Emirates58.58 AED
United Kingdom0.00 GBP
United States0.00 USD
Uzbekistan14.09 USD
Yemen31.82 USD

When will my orders be delivered?

The length of lead time (the time between your order and delivery) depends on the address you want your orders to be delivered to. For central districts, deliveries are completed within 3 days (on average) and for small towns and villages, deliveries are completed within a week by PTT Kargo.

95% of the time, Sefamerve ships your orders by cargo within 24 hours. In Turkey, orders from cities and districts that are 800 km far from İstanbul are delivered between 24-48 hours and orders made from places that are more than 800 km far from İstanbul are delivered between 48-72 hours. 

Orders from countries other than Turkey are delivered  within 4-10 days on average.

Also, you can track your packages from the section, My Orders, located on the upper right-hand corner on our website.

 

How can I track my orders?

You can track your orders by clicking this link ; http://www.sefamerve.com/account/orders/ and by clicking this section ; 

After you complete your orders, you'll get either an e-mail or an SMS including a PT code. With this code, you can also track your packages by clicking this link ; http://sefamerve.com/kargo/

 

 

How can I track my orders from the countries other than Turkey?

After your orders are approved, a mail including an order tracking number will be delivered to you. By using this number, you can track your package.

Which countries do you deliver packages?

We send packages to 65 countries, notably Turkey.

If you live in a country that is not on the list, please contact us.


Albania
Algeria
Argentina
Australia
Austria
Azerbaijan
Bahrain
Belgium
Bosnia and Herzegowina
Bulgaria
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Gabon
Germany
Greece
Guernsey
Hungary
India
Indonesia
Iraq
Ireland
Israel
Italy
Japan
Jordan
Kazakhstan
Kosova
Kyrgyzstan
Kıbrıs
Lithuania
Luxembourg
Malaysia
Malta
Mauritania
Morocco
Netherlands
New Zealand
Norway
Oman
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Syria
Tajikistan
Thailand
Tunisia
Turkmenistan
Türkiye
Ukraine
United Arab Emirates
United Kingdom
United States
Uzbekistan
Yemen

Do you deliver packages on the weekends and official public holidays?

Packages can rarely be delivered on Saturdays. There is no delivery on Sundays and official public holidays.

When I was not at home, my order was reached to my address, what should I do now?

Shipping company delivers your package to the adress you defined.If you are not at that address, shipping company leaves a text card telling you that you can get your package from their nearest branch. If you do not get your package within 3 days in that branch, the package goes back. You can track your package from order tracking page.

My Credit/Bank Card is closed for online shopping, how can I open it?

You must be approved by the end of the year in order to continue shopping on the internet with the cards required by law. If you do not give this approval, you will not be able to shop online. For your card to keep open to internet shopping;

  • You may send an SMS to 3340 and write ONAY (space) the last 6 digits of your card.

    444 03 33 is the number you may call for Garanti Bank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 4402 and write ONAY (space) the last 6 digits of your card.

    0850 724 07 24 is the number you may call for Türkiye İş Bankası Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send and SMS to 4944 and write AÇIK (space) your bank Customer number.

    444 0 444 is the number for YapıKredi Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 8885 and write INTERNET.

    444 25 25 is the number for Akbank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 2273 and write INTERNET (space) the last 4 digits of your card.

    0850 222 09 00 is the number for QNB Finansbank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may write an SMS to 6635 and write HEPSI.

    0850 222 07 24 is the number for VakıfBank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 3404 and write ONAY.

    0850 222 04 00 is the number for HALKBANK Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 2941 and write AÇIK (space) the last 4 digits of your card.

    0850 200 06 66 is the number for TEB Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

  • You may open your card to internet shopping from your bank's online banking website.

  • You may send an SMS to 2205 and write ONAY (space) the last 4 digits of your card.

    0850 222 0 600 is the number for ING Bank Customer Services.

  • You may send an SMS to 3280 and write SANAL (space) the last 4 digits of your card.

    444 0 800 is the number for DenizBank Customer Services.

    You may open your card to internet shopping from your bank's online banking website.

 

 

I live outside Turkey. Do you have the 'paying at the door' option?

'Paying at the door' option is available only in Turkey. For purchases from other countries, you can pay via credit card, Paypal or bank transfer; in adition, we have other payment alternatives for our customers from specific countries. Also, below payment options will be presented to you according to the country you want your orders to be delivered to. 

Germany : Sofort, Giropay
Netherlands : iDeal
Belgium : MisterCash, Sofort
Austria : Sofort

How can I use my bonus points?

You earn bonus points from your purchases and you can use them for your future shoppings. You can see your points from the My Account section. When you order a product, your points will automatically be deducted from the total amount that you are supposed to pay. Defined points are for single use. If you return a product, your points will be cancelled and the amount you have paid is refunded to you.

What are the installment options?

For Bonus and Maximum credit cards, we have interest-free monthy installment option over a period of 3 months for each purchase that costs 100 TL or above.

I'm connecting to sefamerve.com in Turkey, but present currency is not TL.

If you had mistakenly changed the currency earlier, on top of the main page, there is a flag symbol at the right side of the 'sefamerve' logo. Please, click on it and choose TL. If you cannot see the TL symbol, it might be because of the VPN program that you have in your computer. While completing your order, add your current address in Turkey and the currency will automatically become TL.

How can I deliver my suggestions or my requests regarding the site?

You may send your suggestions or requests from http://www.sefamerve.com/iletisim/  or you may send an e-mail to '' iletisim@sefamerve.com '' 

I want to apply for a position. What should I do?

There is no available position in our company at the moment. However, you may send your CV including your own photo to bilgi@sefamerve.com. In case of any future availability, we will contact you.

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Telefoon :+90 850 221 30 40   |  


Headquarters:

EST Marjinal Medikal Tanıtım Sanayi Ticaret A.Ş.

Balmumcu Mah. Gazi Umur Paşa Sk. Yasemin Apt. No:41/1 Beşiktaş / İstanbul
Kep: estmarjinal@hs01.kep.tr
Mersis No: 0 3800 5650 7000001
Istanbul Chamber of Commerce No: 346838
İstanbul Ticaret Odası’nın üyeleri için geçerli olan davranış kurallarına www.ito.org.tr adresinden ulaşılabilir.

Europe Office:


Dukdakfweg 26 1041 BE Amsterdam, NETHERLANDS